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Buying from me
All the lampwork beads are handmade made by me in Lamp Lodge, sizes given are approx, and as part of their charm & characteristics, may have slight variations! Please have a look around, and if you have any questions, please drop me an email and I'll be happy to help!! Items are generally made to order, please check turn around times - but feel free to message me for a special request!
All transactions are subject to UK law, and sales are to private individuals and not for re-sale.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you have any problems, please contact me in the first instance so I can see how I can help.
Items must be returned in a saleable condition. Please either use a tracked service, or obtain proof of posting as I can only refund if I receive the items back.
Please note that the postage costs will only be refunded if the item is faulty.
Sorry no returns accepted on custom items, or earrings - unless faulty.
Thank you
Trudi
Read the Folksy Returns Policy.