I glitteringprize am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
All the lampwork beads are handmade made by me in Lamp Lodge, sizes given are approx, and as part of their charm & characteristics, may have slight variations! Please have a look around, and if you have any questions, please drop me an email and I'll be happy to help!! Items are generally made to order, please check turn around times - but feel free to message me for a special request!
All transactions are subject to UK law, and sales are to private individuals and not for re-sale.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you have any problems, please contact me in the first instance so I can see how I can help.
Items must be returned in a saleable condition. Please either use a tracked service, or obtain proof of posting as I can only refund if I receive the items back.
Please note that the postage costs will only be refunded if the item is faulty.
Sorry no returns accepted on custom items, or earrings - unless faulty.