Close
Buying from me
Custom orders - We will begin to make your order once payment has cleared.
Pre made orders - Your order will be dispatched once payment has been processed. Please see delivery policy for dispatch times.
We now ship internationally!
When ordering custom made items please allow 3-4 weeks for us to make your item.
Items are dispatched within the next three business days of order being placed. If you need your order sooner please contact us before purchasing
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We hope you are happy with your item; however, should you have any issues please contact before returning an Item.
We do not accept returns/refunds for any custom made items and these are made specifically for the particular customer and cannot be sold to others.
We inspect all items before shipping and photos of the items are taken before shipping, if your item arrives damaged please message us, with photos if possible before returning.
You have a 14 day cooling off period from the day your order arrives to change your mind and request a refund. Please note that the item should be unused and in the same condition as it was sent, the item is to be returned at your cost. Upon receiving the item we will issue a full refund of the goods + the original shipping paid once the item has been checked. We will not refund the cost of the postage paid to return to ourselves.
Please ensure that returned items are packaged suitably to ensure safe arrival to ourselves.
Returns/refunds will not be accepted after the 14 cooling off period.
If the items have been used or damaged, we will deduct a suitable amount from your refund.
Refunds will not be issued until the goods have been received. Refunds will be issued via paypal or Etsy direct payment.
We would appreciate it if you could allow us time to resolve an issue you may have before leaving negative feedback.
Read the Folksy Returns Policy.
Find Forever Yours on social media