All items by Catkin Tree Studio

Buying from me

Ruth's designs are available on a range of stylish and practical homewares and gifts in the Catkin Tree Studio Folksy Shop. Find quirky tea towels, cosy cushions and cute stationery, to brighten up your home and bring a smile to your face. Want to know the latest news and get notified of new products and offers? Subscribe to our mailing list here: https://www.catkintreestudio.co.uk/subscribe/

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Unfortunately we don't offer custom orders for artwork (e.g. creating new painting designs specifically for clients), but you can customise orders with e.g. giftwrap, personalised messages etc. Where this is offered, it will be shown as an option on the individual listings. Where an order has been personalised, any additional charges made for personalisation are non-refundable.

Postage:
Shipping is free for very small orders, of value up to £5 (e.g. a greetings card).
Orders up to the value of £20, shipping costs £4.50.
Orders up to the value of £30, shipping costs £7.50.
Shipping is free for large orders over the value of £30.
We aim to process your order within 2 working days (Monday-Friday) of payment being received by us. Orders placed on bank holidays/public holidays may take longer.

Returns:
If your item unfortunately does not arrive within a timeframe that would be reasonably expected (e.g. a working week from order), it is the customer's responsibility to please contact us to let us know. Please be aware the shipping company will have set lengths of time before an item is considered lost.
If an item arrives damaged from the shipping process, it is the customer's responsibility to let us know as soon as possible and within 2 working days of receipt. The customer must take pictures showing both the damage to the product, and the damaged shipping packaging and send them to us via email when they notify us of a damaged item. Where evidence (photos) of damage caused by shipping is not provided by the customer, we will only provide a refund or replacement at our own discretion.
If you change your mind about your purchase, you have 2 working weeks from date of receipt to let us know via email that you would like to return your item. You as the customer must dispatch the item back to us in a timely manner, and no later than 5 working days after you have notified us. You, the customer will be responsible for and pay the return postage costs - this will not be refunded to you. You are also responsible for the item whilst it is shipped back to us, and Catkin Tree Studio strongly recommend that you use a tracked service which provides an appropriate level of compensation cover for the the item in question. If the item is lost when it is shipped back to us, we will assist as far as practicable with any lost item claim to your shipping provider, but ultimately you as the customer and sender are responsible for lodging any lost item claim.
If you change your mind about your purchase, it must be returned to us clean, unused, in its original product packaging and in a state where it can be resold. If returned items are not in this state, a refund will not be issued and we will provide you with proof (photos) of the state it was received in and the reason why it is not eligible for a refund. We will be under no obligation to ship the item back to you in this case.

Read the Folksy Returns Policy.