“Sterling Silver Jewellery, handmade in Nottingham”
I Christine am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Welcome to Twisting Silver.
Handmade,unique, individual, Sterling Silver Jewellery made especially for you. All my jewellery is made to order and can be altered to suit you, if you would like something smaller, larger, a different chain etc, then please ask.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
SELLERS POLICY - All pieces are designed and handcrafted by myself, therefore no two pieces will be identical, although every effort will be made to produce these pieces as close to the images shown. If you would like a piece altered to suit your own requirements - ie, smaller/larger, different chains etc, then please ask, I am happy to change things to suit you. (charges may vary accordingly).
PAYMENT POLICY - I can only accept payments through PayPal. You can still pay through PayPal with a credit or debit card without having a PayPal account:-
Choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Your purchase will not be dispatched until payment has cleared.
SHIPPING POLICY - All pieces are made to order so please allow upto 5 working days for items to be dispatched (although on average it is 2 days).
Your order will be shipped from the UK by Royal Mail First Class Special Delivery (Unless otherwise stated) or Airsure/International signed for if you reside outside the UK. These services are trackable and proof of posting obtained.
Delivery aims by Royal mail are:-
UK - 1 - 2 days
Western Europe - 2 - 3 working days
Eastern Europe - 3 - 5 working days
USA - 5 - 7 working days
Rest of the world - 5 - 10 working days
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
REFUND POLICY - Please let me know if your purchase arrives damaged within 24 hours. If you are unhappy with your purchase please contact me and return the item within 14 days for an exchange or refund. Items must be in the same condition as supplied. All shipping and handling charges are non-refundable.
HALLMARKING - By law silver jewellery over 7.78 grams has to be hallmarked. My jewellery is hallmarked by Birmingham Assay Office. Some pieced under this weight may not be hallmarked (this saves on time to get to you and costs).