Patterns will be e-mailed within 48 hours of payment being received. Digital items cannot be returned or refunded so if you have any queries please contact me BEFORE you place your order.
Parcels will be shipped within three working days. Please note that orders placed Friday to Sunday will be processed on the following Monday. Bank Holidays will increase processing times.
I do not currently offer custom orders.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Digital files will be sent to your e-mail address within 3 days of receiving payment (probably much sooner). Due to their nature I cannot offer refunds for digital files once they have been sent. If you have any queries please contact me BEFORE you make your purchase.