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Buying from me
I love making these special handmade gifts. Most items here are RTS any personalisation will require extra time to make it unique for you. If you have an idea for a gift you don't see here please message me and I will be happy to help.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns & Refunds Policy
We want you to be happy with your items but in the unfortunate event that you’re not, we’ll do our very best to make it right. Simply get in touch and we’ll help you out.
It is important that when you place your order that you check all details, including dates, spelling, punctuation and grammar are correct. If you notice an error after you have placed an order please let us know ASAP and providing the item has not already been made we can look into making the required alterations.
If you’re unhappy with your item, in the first instance please contact us to discuss the problem. If the item is faulty, we will also refund the returns postage as well as the relevant initial postage charge (if any). Returns Address will be given upon request and acceptance of the return.
Please send your item(s) back in their original packaging, to the address provided, including any invoice/order form to help us identify your order. You must contact us before returning an item.
Please note that items are still your responsibility until it reaches us and returns postage cost shall be borne by you, unless the item is faulty. We recommend sending them by a secure delivery method that covers the cost of the item and we cannot be held responsible for items lost or damaged in the post.
Read the Folksy Returns Policy.
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