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Uniquely decorated wooden letters, Plaques and photo blocks
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Personalised items: unfortunately due to our items being custom made, we are unable to accept returns. We always send proof photos of your item before dispatch to ensure all details are correct. Please check these photos thoroughly as corrections cannot be made once dispatched. However if your order should arrive damaged please contact us immediately with details and pictures. We can then arrange a return and a replacement to be sent.
Read the Folksy Returns Policy.
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