Welcome to Sulwen Arts!
Most items will be sent via Royal Mail 1st class signed for unless otherwise requested. This is to ensure a certain amount of protection for your item. Any international destinations will have it sent via Tracked 2nd class Royal Mail. If you would like the item sent faster please contact me before purchasing the item and I will adjust postage costs accordingly.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.