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Buying from me
Shipping
I aim to dispatch all orders ASAP usually within a maximum of 2 working days of purchase
I offer free UK shipping via Royal Mail 1st class post
International orders are sent via Royal Mail international tracked & signed
Custom orders
Please feel free to contact me for custom orders
Gift wrapping
All items come with a free ECO friendly gift box or gift bag as standard
I am happy to gift wrap items & include a hand written message free of charge
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
- If your item arrives damaged or faulty, please contact me ASAP to arrange a return or exchange
- I offer free repairs on items that break due to normal wear and tear within 6 months of purchase
- Unless they arrive damaged or faulty I cant accept returns for earrings for hygiene reasons
Please observe the jewellery care instructions below to ensure your jewellery lasts you for many years to come:
- To clean your jewellery, dip a soft cloth in luke warm water and gently wipe
- Avoid antibacterial soaps, harsh detergents, perfumes, creams, oils, chemicals and solvents as these may damage your jewellery
- Protect your jewellery from over exposure to water, sunlight and scratches by removing it before showering or swimming and storing it in a clean dry place out of direct sunlight when not in use
- Please do not try to bend or flex jewellery components from their original shape
- Treat this jewellery gently just as you would any other piece of art
Read the Folksy Returns Policy.