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I SHEAPLUS am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Here at Shea Plus Luxury Lip Balms we take Lip Balms to a whole new, fun infused dimension. It's Lip Balms with a Twist!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We aim to mail within 5 working days, personalised Design's within 7 working days, mailed 2nd class after receiving cleared funds. Saturday is not considered as working day. Estimated delivery from receipt of payment is around 10 working days.
For Customised design's tailored to your individual ideas, colour and themes please allow a few more days.
In the event of delayed delivery once orders have left our hands, unfortunately we have no control and cannot be held responsible for the postal service or postal delays once orders have left our hands but we will do our best to help rectify the situation.
We cannot accept returns on this item due to the nature of the product. Therefore returns are exempt from the distance selling regulations.
Personalised & Customised Designs are exempt from returns, unless of course in the event we have made an error.