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Buying from me
-Processing time-
The time I need to prepare an order for shipping varies. Some of my items are made to order just for you, for details please see the items individual listings.
-Estimated shipping times-
United Kingdom: 1-3 business days
North America: 5-10 business days
Europe: 5-7 business days
Australia, New Zealand and Oceania: 5-10 business days
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
• Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
• I gladly accept returns, exchanges and cancellations
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
Request a cancellation within: 2 days of purchase
• Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• How will my order be shipped?
UK - All UK orders are posted with Royal Mail 2nd Class, you will receive your tracking information with your dispatch notification email.
• EUROPE, USA, AUS and the rest of the world - All orders are send standard air mail, this service is not a tracked service and there will be no tracking information. If you wish to have your order tracked then please contact me and I will be happy to arrange tracked shipping for you at an extra cost.
It is the buyers responsibility to provide the correct address, if the address is incorrect then it is the buyers responsibility to re-pay for the postage before I can send the order back out.
• I need the item quicker, can you help?
I do my very best to accommodate special delivery requests from my customers! Please contact me and I will do our best to offer next day delivery or put a rush on any custom orders if I can. These may be subject to additional costs.
• Gift wrapping and packaging
All items are sent gift wrapped in tissue paper. If you need an item to be sent directly to someone else’s address as a gift, then please provide their address.
• Will my order be tracked?
UK - Yes, all UK orders are posted with Royal Mail 2nd Class, you will receive your tracking information with your dispatch notification email.
EUROPE, USA, AUS and the rest of the world - No, unless you choose to upgrade your postage option to tracked and signed by contacting me (extra costs will apply) All orders over the value of £50 will automatically be sent tracked and signed.
Read the Folksy Returns Policy.
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