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Buying from me
I’ve been in the wedding stationery industry for over half a decade now, honing my skills and keeping on the pulse of the latest trends. Before moving into the world of weddings I qualified as a fine artist. It gives me great pleasure to be able create beautiful wedding stationery collections that add an extra bit of ‘special’ to your big day.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURNS: Unfortunately I cannot accept returns of personalised goods. However, if your order is in any way incomplete, incorrect or has been damaged in transit then please Contact Me within 7 days of delivery and I will rectify any issues without dispute. Please provide a photograph of any items damaged in transit for our records.
CANCELLATION & REFUNDS: Many of our goods are personalised to your specifications and therefore I will be unable to offer a refund once sign off has been made and items have been sent to print. If you need to cancel your order before this point you must let me know ASAP, I will then void your order and return funds to your account within 10 days.
Cancellation of bespoke orders cannot be made after approval sign off and even before this point may be chargeable subject to work already completed. This will usually mean a 20% fee, it is at the discretion of Pingle Pie to determine the cancellation fee. In this instance you will be informed via email of the exact fee and a refund of the remaining sum owed will be made into your account within 10 days.
Read the Folksy Returns Policy.
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