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Buying from me
Finding the right present that's a bit different can sometimes be as hard as a pea under a mattress. You search the kingdom to no avail, there are no old crones handy with bags of magic beans, and not a wand in site. That's why I set up PhotoFairytales: dedicated to creating and designing unusual personalised presents and keepsakes that will become cherished treasures. (Frog kissing not required).
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Due to the nature of the items in this shop (ie, all items are personalised and created to order) orders cannot be cancelled once placed, and refunds will only be made in the event that the item is faulty or damaged on arrival. If your item arrives in a damaged state please contact me straight away to let me know. I will take responsibility for contacting Royal Mail but I will ask you to please keep the damaged item and all packaging material until further notice, and to send me photographic evidence so that I can start a claim with Royal Mail. If a mistake on your order has been made on my part and your item is incorrect, it will be replaced at no charge. If an item is incorrect due to a mistake on your part I will do everything possible to rectify the problem for you but please note this will incur additional charges.
Read the Folksy Returns Policy.
