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Buying from me
Handmade miniature animals and creatures in tiny glass jars, perfect for wildlife enthusiasts and gamer girls. Tiny terrarium necklaces for nature lovers.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
- Broken or Lost Items -
If an item arrives broken, I will replace it or refund it once the original is back in my hands. This will be at the customer's expense, unless it arrived broken in which case it will then be refunded once I receive the package to ensure an accurate refund.
If an item is not received, I will only replace the item.
If an item is shipped to an incomplete address at the fault of the customer (ie having provided an incomplete address even after I have contacted the customer regarding the matter), a replacement will not be issued.
If, however, an item is simply late due to the Christmas rush, or because the buyer did not purchase with enough time for it to arrive, this is not a viable reason for a refund, and the buyer will simply be asked to wait for the item to arrive, as I am not responsible for the speed of couriers.
My shipping estimate from shipment to delivery is just that: an estimate, and is based on previous experience. During the Christmas rush, however, some orders may be received sooner, while others may be received later, depending on the state of the different postal services it encounters, particularly when being shipped from one country to another, as some couriers will be much busier than others on certain days. This is neither my fault, nor my responsibility.
As a seller, I am responsible for this information being easy to find in my shop, and it is also my responsibility, as seller, to ship as soon as it is possible, and package items safely to withstand weeks in transit. It is, however, the customer's responsibility to look for and read this information before buying, and is also the customer's responsibility to accept deliveries when they arrive, pay any custom fees, and remain patient particularly during the Christmas period, as difficult as that can be some times - I buy from overseas often and so I can understand the frustration and worry.
Refunds will not be given if items arrive late, as processing times are clearly displayed in listings with the shipping costs, and it's the customer's responsibility to look for this information. Equally, I am not responsible for the loss or delay of items in the post, as once it's in the hands of the post office, it's their responsibility to transport packages safely and within good time.
- Handmade Items + Variations -
Most items are made to order - meaning that once the order is placed, I will then make the item, though this usually only takes an hour or two. But it also means that there may be slight variations. Refunds will not be given just because it is not the EXACT piece from the picture. I make all items to the exact same specifications of the original, as well as with the same materials. The image may not show the EXACT piece but you will get one quite identical if the one in the image has already been sold.
I will not send out items that are below my personal standards - I am a buyer here on Etsy too, and nothing annoys me more than items that aren't what they've been advertised as - apart from lack of seller contact. Poor communication on the seller's part also really annoys me, so I do my best to answer all questions where I can, and within a timely manner.
- Custom Orders + Payment -
Some custom-made pieces may require full or half payment upfront to cover cost of supplies and to guarantee the sale (rather than end up wasting my time making something too specific to sell in general, or wasting my own money to buy very specific supplies). This payment will not be refunded, as I WILL have bought the supplies, and I WILL have made the item. If you're interested in a custom item, drop me a line and I should be able to let you know on the spot if I'll require some payment upfront.
Custom orders cannot be returned or refunded.
- Customs + Import Fees -
Please be aware that if you are buying overseas, there is a small chance that your delivery may incur a customs fee. This customs fee is the responsibility of the customer to pay. This has always been the case. Your government/national postal websites/most forums will tell you the same. I will not refund customers the customs fee, neither will I refund an entire sale or accept an entire return because of an unexpected customs fee.
I am a buyer on Etsy, too. I have purchased from overseas many, many times, and so far, only once was I given a customs fee. They're very infrequent, and I urge you not to let it put you off of buying from overseas.
- Broken Items -
Please note that if an item breaks while it is in your possession (ie, not arrived broken), it is not my responsibility to replace it if 7 days have passed from receipt. I make certain that my jewellery will stand the test of time if looked after and used sensibly. I might not be a department store but, like department stores, I have a return period of 7 days from receipt.
No refunds will be given until the original item is back in my possession, broken or otherwise.
Read the Folksy Returns Policy.
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