Close
Buying from me
MONVATOO London creates truly unique jewellery collections and striking statement pieces. Our passion for the fashion and jewellery world is brought to life through the quirkiness and sophistication of our avant-garde creations. Our bespoke design pieces are made of carefully sourced and high-quality materials, meticulously handcrafted and delicately assembled. Our philosophy is centred on design led and contemporary handcrafted jewellery, an integral part of our DNA.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
At MONVATOO London, our top priority is to satisfy all our fans. We take very good care of all our creations and always ensure that all our jewellery collections achieve the very high standards we're continuously setting ourselves before they are shipped to our customers. But we also offer a 'Return & Refund' policy: jewellery pieces purchased on our online shop may be refunded up to 14 days after their receipt. Unfortunately, no returns will be accepted after this 14-day period.
If you've just purchased a jewellery piece from our online shop and wish to return it for a refund or exchange, please drop us a line at contact@monvatoo.co.uk to advise us about your planned return and indicate your preferred refund option. We will advise you the return address. You will then need to safely pack and send your ring(s) back to us using a secure postal delivery service and provide us with a tracking number so we can follow the parcel's delivery status.
Upon reception of the item(s), and providing your jewellery is non-faulty and returned in the exact same saleable conditions as when purchased, we will automatically exchange or credit the due amount within 7 working days. Please note that you will bear the postal return costs which are non refundable.
If you have any further questions about our 'Return & Refund' policy, please feel free to get in touch at contact@monvatoo.co.uk
Read the Folksy Returns Policy.
Find MONVATOO London on social media