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For over 9 years all our carriers have been crafted individually with selected fabrics from local suppliers to ensure comfort and quality are met. We are proud of our product because we firmly believe it brings parents and children closer together.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We offer a 14 days refund or exchange policy for unused or defective products from the day of delivery.
Unused products returned under 14 days must be new and unused, without any odours or stains and in a condition fit for resell.
Past 14 days we will only offer to exchange or repair defective products where the damage is not caused by misuse or negligence.
We must be able to trace the original order and confirm it was purchased from our MNS designs Folksy shop, we do not offer returns or exchanges for carriers purchased from resellers, for these please contact the point of sale.
We suggest you contact us prior to returning your order, and once we agree to the return we recommend the use of a traceable postage service when returning your product.
All products will be inspected upon arrival and will be process according to our returns policy, if the product is rejected after inspection then customers will be required to pay for any return postage or make own arrangements for their product to be returned.
Read the Folksy Returns Policy.
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