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Buying from me
Luna and Bob is a small independent company with a very small work force. This ensures that a personal touch is provided to each and every order.
Your questions and queries are handled mostly by one person so you will never get passed between departments or have to wait long periods of time for a response.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
No returns unless faulty due to the custom nature of all of our products.
Read the Folksy Returns Policy.
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