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Buying from me
Please read the item description for the latest dispatch estimate. If you are in a hurry, please get in touch.
UK ORDERS:
Hats are sent by Tracked 24 mail, which usually arrives next working day. Jewellery is posted by 1st class delivery and usually takes 1-2 working days from dispatch.
INTERNATIONAL ORDERS:
Hats are sent by Royal Mail Tracked services unless stated otherwise, & usually take around 1-3 weeks from dispatch. Jewellery is posted by Royal Mail standard airmail.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
MILLINERY RETURNS:
I take great care to produce heirloom quality pieces that create a lasting memory of a special event.
I do appreciate that it may be difficult to judge how styles will suit online, so I allow returns/exchanges within 7 days of receipt (overseas customers please contact within 7 days). This excludes any bespoke options beyond the style of fastening or side of head where offered.
Returns must be unworn with tags intact and in the original hat box. Any damage, including to the hat box, will incur a charge to cover replacement costs.
Bespoke headpieces, or those made in different colours to the listed hats, are strictly non-returnable due to their personalised nature.
JEWELLERY RETURNS
I am happy to accept returns of unworn jewellery (see exclusions below) within 14 days of receipt (international customers please contact me within 3 days to notify of return, & mark the box as RETURNED ITEM). Items must be returned unworn & in its original packaging.
EXCLUSIONS:
Due to their customised nature, bespoke designs and made-to-order rings are non-returnable unless faulty.
RETURNS POSTAGE
Postage is non-refundable. All return postage costs are covered by buyer unless faulty.
Read the Folksy Returns Policy.
The customer service Isobel offers is exceptional! I requested the bow headband in navy which she made as a bespoke order at no extra cost. It was sent within a couple of days but unfortunately didn’t arrive due to a major Royal Mail failure. However, she made me another which arrived safely and it’s perfect - beautifully made and at such a reasonable price. Highly recommend!