Machine Embroidered Needles...
Lauren Sophie Designs£10.00
“Designed and handmade textiles with a few experimental one-offs ”
I Lauren Sophie am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
My aim is to provide great customer service to every one of my customers - should you encounter any problems, please do not hesitate to contact me so I can assist you as much as possible
Shipping
- Products will be shipped within 1-3 business days of your payment being confirmed
- Products bought over the weekend shall be shipped on Monday (Tuesday if Monday is a Bank Holiday)
- Products shall be shipped via Royal Mail with tracking so we can keep an eye on where your product is
- Please ensure your listed address is correct as this will be the address your product is sent to
- As much as I would like you to receive your products quickly, please be aware that delivery may take longer during holiday periods and at weekends
Additional Policies
- All my products have been made with care and attention to ensure quality products
- Please note that colours may vary from those displayed due to differences in computer systems
- We are all human and I understand sometimes there are problems with orders, so please do not hesitate to contact me should there be an issue - I would rather be told than have an unsatisfied customer!
Any questions, please feel free to contact me