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Buying from me
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
My aim is to provide great customer service to every one of my customers - should you encounter any problems, please do not hesitate to contact me so I can assist you as much as possible
Shipping
- Products will be shipped within 1-3 business days of your payment being confirmed
- Products bought over the weekend shall be shipped on Monday (Tuesday if Monday is a Bank Holiday)
- Products shall be shipped via Royal Mail with tracking so we can keep an eye on where your product is
- Please ensure your listed address is correct as this will be the address your product is sent to
- As much as I would like you to receive your products quickly, please be aware that delivery may take longer during holiday periods and at weekends
Additional Policies
- All my products have been made with care and attention to ensure quality products
- Please note that colours may vary from those displayed due to differences in computer systems
- We are all human and I understand sometimes there are problems with orders, so please do not hesitate to contact me should there be an issue - I would rather be told than have an unsatisfied customer!
Any questions, please feel free to contact me
Read the Folksy Returns Policy.
Very nice colours and quality.