I Karen Rickard (Just K Jewellery) am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
CORONAVIRUS: Due to the Covid-19 pandemic I am aware of some serious delays with mail deliveries which may result in your order taking significantly longer to arrive than it normally would so PLEASE be patient.
Postage: Pay postage on one item and all additional items have free postage. All items must be purchased in one transaction and posted together to the same address.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Should you change your mind or not be happy with your purchase please just let me know within 14 days and then return to me in the original packaging for a full refund. I will refund your payment as soon as the item has arrived back with me. Return postage will not be refunded. Please ensure you pay the correct postage and the jewellery is carefully packaged in the original packaging so it is not damaged in transit.
RETURNS FROM ADDRESSES OUTSIDE THE UNITED KINGDOM - Please write on the front of the parcel the order number and the words "Please return to Supplier for refund". If you would like a return address label please just ask and I will email it to you.