This shop is taking a break and won't be able to process orders.
“Handbound soft cover leather journals bound into carefully sourced materials on the south coast ♥”
I Louise Knight-Richardson am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Here at Jackdaw Bindery you will find a wonderful selection of hand-bound soft leather wrap journals and sketchbooks created using a range of hand selected papers and leathers.
All of the leather I use have been sourced as a by-product from the upholstery and automotive trade which may otherwise end up as waste.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
REFUNDS:
I take pride in my work and put 100% into what I do. However, if you're not satisfied with your order, you have the right to cancel within 14 days of receiving your order. The item to be returned must be returned in it's original unused and resalable condition, in it's ORIGINAL packaging and clearly marked as a return to it's country of origin. Return postage is the buyers responsibility and you must obtain proof of posting. Once the item has been returned and is in a re-sale-able condition, I will issue a full refund via your original payment method within 12 days of receiving the item back.
If an item arrives in less than perfect condition, please contact me within 14 days of receiving your purchase to arrange a return. Please understand that custom orders are non-returnable unless they are faulty.
EXCHANGES:
Jackdaw Bindery happily accepts exchanges within 14 days of receiving your order. This can be initiated via email to dearestjackdaw@gmail.com - The item to be exchanged must be returned in it's original unused and resalable condition, in it's ORIGINAL packaging and clearly marked as a return to it's country of origin. Please understand that the buyer is responsible for shipping costs both ways.
If you have any questions about an item you're interested in please get in contact before you buy.
Thank you!
