I Fiona (Fizzi-Jayne) Rheinberg am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you want a personalised item or can't find a design or colour you are looking for please contact me, I take bespoke orders and would love to hear from you.
All orders are shipped with TLC and usually dispatched within 3 working days. Custom orders take longer, please get in touch for more details.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You may cancel an order before dispatch unless it is personalised, in which case, you need to contact me within 48 hours of confirming your order to cancel. To cancel an order you must inform me in writing (an email is sufficient).
After this time please refer to the following Return/Refunds policy below....
Please note: Unless faulty, items that are personalised, bespoke or made-to-order to your specific requirements are non-refundable.
I do hope you are happy with all your purchases from fizzi-jayne makes.... but if for whatever reason you are not happy, do not hesitate to contact me. You have the right to terminate the contract and return an item up to 14 days after receipt of your order and a full refund including the cost of the outgoing postage will be made within 14 days of fizzi~jayne receiving the returned item(s). The buyer is responsible for paying for the cost of return postage.