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Buying from me

My atelier's work is inspired by the humble unsophistication, the essential symbolism and the ancient 'look, feel & aura' of prehistoric, primitive and ancient art forms.

The vision and objective of my ‘haute sculpture atelier’ is to share, with my collectors, ‘artifacts, not just artworks’. Artifacts that you would normally expect to find in museums or auction houses. Artifacts with that ancient 'look, feel & aura' that you can 'look, touch & own’.

Denis Carbonaro

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

THE DENIS CARBONARO PROMISE
The ‘Denis Carbonaro | Haute Sculpture Atelier’ team is committed to helping you own amazing artifacts that you love, so we want you to be entirely happy with your order. We offer every collector with a 14 day no risk money back guarantee on your order. We will arrange the collection of the artifact you purchased from us and we will share the cost in half.

IF YOUR ARTIFACT IS DAMAGED AND YOU WANT A REPLACEMENT
The ‘Denis Carbonaro | Haute Sculpture Atelier’ works hard with its partners to ensure that every artifact is sent to you in perfect condition but occasionally we know that things can get lost or damaged.
We ask every collector to inspect their artifact on arrival to check for any flaws, so please keep any authenticity certificates until you are happy that you are going to keep the artifact. We cannot accept artifacts back unless they are in their original package (the wooden Eternal Trunk®).
In the unlikely event that there is a problem, please email photos of the damage to collectors@deniscarbonaro.co.uk quoting your order number and using the subject line ‘Damaged Artifact’ and state whether you are seeking a replacement or a refund.
We will arrange a courier to pick up your re-packaged print and will then email you with the details of when the pickup will occur.
Please print out the returns label from the email we send to you and hand it to your courier or affix it to the side of your package (the wooden Eternal Trunk® and bubble wrap protection around the artifact).
Note that our courier will make one attempt to pick up your package, after which it will be your responsibility and cost to return the package to the address that we provide in the email.
If you have requested a refund, we will credit your original payment mechanism within 5 working days of confirmation of receiving your returned artifact.
Alternatively, if you have requested a replacement then we will ship you your replacement-artifact as soon as we have confirmed receipt of the original one. Transit times will be the same as detailed in your original order.
Please note that the majority of our artifacts are limited editions and their stock is restricted in number. Whilst we do everything we can to issue you with a replacement, occasionally the edition will have run out. In this situation, we can offer you a full refund.

REFUNDS
If your decide that your artifact is not for you for any reason, then simply email us at collectors@deniscarbonaro.co.uk with your order number stating that you would like to return your artifact for a full refund and we will arrange the collection of the artifact you purchased from us and we will share the cost in half.
Please print out the returns label from the email we send to you and hand it to your courier or affix to the side of your package. Note that our courier will make one attempt to pick up your package, after which it will be your responsibility and cost to return the package to the address that we provide in the email.
We cannot accept artifacts back unless they are in their original packaging (the wooden Eternal Trunk® and bubble wrap protection around the artifact).
If you have requested a refund, we will credit your original payment mechanism within 3 days of confirmation of receiving your returned artifact.

QUESTIONS/ANYTHING ELSE
We would love to hear from you with your feedback (good or bad!), so do feel free to email us at collectors@deniscarbonaro.co.uk.

Thank you,

The ‘Denis Carbonaro | Haute Sculpture Atelier’ team

Read the Folksy Returns Policy.