“Unique Hand Decorated Traditional Glass Enamel Gifts and Jewellery”
I ChartLaneEnamels am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
The countryside where I live and the coastal area of Kent are my inspiration for my enamelling. Enamelling allows me freedom to experiment with colour and texture. Every piece is an adventure. I use a variety of techniques and work mainly with copper and other mixed media. Some of the copper I use is "found" copper. Although a torch can be used for enamelling I prefer to use a kiln which is heated usually between 750-850°C.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
There may be a slight difference in colour as graphics may appear different. This item is unsuitable for children. If an item is dropped onto a hard surface/floor, there is a possibility the enamel may crack as this is glass enamel and no refund will be given for this. If the item is faulty please return the item in its originally packaging within 28 days for repair. You will need to pay the return P&P. If the item is faulty and cannot be repaired then a full refund will be made.
All items are sent recorded signed for in the UK and tracked and signed for outside the UK. The postage is based on the weight, so if the item is vastly different to the price quoted then I will refund the difference to your account.
