“Simply Living - Illustrations inspired by Food, Plants and the Places and Spaces we call Home...”
I Catherine am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Orders are usually shipped within 3 working days from the date of order. Please note items not shipped on a Saturday or Sunday.
All items are designed and made with love in the UK, with consideration for the environment.
All items are posted in protective packaging using Royal Mail services. If you require recorded or special delivery, please contact me before placing your order.
Any questions please don't hesitate to get in touch.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please be aware that any custom made items will take that little bit longer to arrive than other more standard items. I will do my best to keep you updated on progress.
Please note that due to the nature of any bespoke or personalized items, these cannot be returned or refunded.
Although I will do my best to help - It is the buyers responsibility to check for any spelling mistakes before submitting personalized details.
In any event if you have any queries please do not hesitate to get in touch.