Buying from me
Bird House Press belongs to Rach - an illustrator based in the North-West of the UK.
I aim to dispatch your order within 1-2 working days - and unless stated in the listing - standard delivery is by Royal Mail 2nd class.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you need to cancel a personalised order - please contact me as soon as possible. If I have not yet started work on your order - I will be able to cancel - however any personalised items that have been made to your order request are non-returnable and non-refundable.
Your rights in relation to faulty / damaged items is unaffected, all I ask is that you provide evidence of the fault / damage.
Read the Folksy Returns Policy.