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Buying from me
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
PAYMENT
+ Please notice that only after full payment has been made I can start manufacturing your item.
SHIPPING
+All items will be shipped using Roayl Mail service in an insured and traceable parcel with a proof of delivery. This is due to ensure that you will recive your item safe and in a good condition.
+I will make sure that your item is packed in a hard box and/or safe envelope (or any other way) that guarantee safe delivery.
If you think that your item could be damged during the delivery please make an imidiate claim on the Royal Mail website or in the local office.
+As soon as I send you your purchase I will give you the tracking number so you will be able to follow your parcel.
+Standard delivery time to UK clients is up to 4 days after completing your order.
+Please note that your country may apply additional taxes or other charges for purchased item. It depends on law in your country and it is your responsibility to pay any additional costs.
REFUNDS & EXCHANGES
+Because each item is handmade to special order I am not ofefering refunds. I will help you to be sure that ordered item complies all your requierments and you will be happy with purchase in my shop.
+If you are not sure and would like more information please contact me. I will be able to give you more details and pictures of similar products.
ADDITIONAL POLICIES & FAQs
+All accessories and jewellery is handcrafted to order, please be aware that usually it takes 1-2 weeks (after full payment has been made) to make your item.
+Due to unforeseen circumstances production time may be slightly longer then normal. If this will happen I will give you a notification.
+If neccessary I can make your piece in a shorter time, please contact with me and I am sure we will be able to find a consensus.
+Because each item is handcrafted it might be slightly different from the item presented on my website eg. different amount of beads or ribbon placement, less or more amount of leaves. Please also remember that colours of my products may also by slightely different on your screen.
+To produce jewellery I use the highest quality products such as silver or gold plated wires, Svarowski crystals or pearls.
+Nevertheless please rememebr to read carefully product description to be sure that my art is that what you are looking for.
Read the Folksy Returns Policy.
