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Buying from me
I create textile items from new modern and vintage (but unused) fabrics . All of my items are unique and slightly different. I combine embroidery with ribbons, bows, buttons and pretty fabrics.
I have a wide range of colours and fabrics in my stash so, if you like the items listed but would like it in a different colour, then let me know and I can make one to order, subject to availability.
I can also personalise some custom made or bespoke items if required.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Refunds and Exchanges
Faulty or damage goods
If any items are received in a faulty or damaged state, or are not as described, then please contact me immediately. I want you to be completely happy with your purchase. I may require photographic evidence of any damage or fault.
Under the UK Consumer rights act 2015, you have the right to reject a faulty item within 30 days of receipt and receive a full refund. After 30 days you may still be entitled to claim a repair or refund but note that others terms apply.
Cancellation of Orders
Under the UK law you have the right to cancel your order within 14 days of receipt of goods and receive a full refund. However please contact me via e-mail before you return any goods. Returned items must be unused and adequately packaged to prevent damage in transit. It any returned item does show signs of use or damage, then the refund will be reduced to compensate for loss of value. Return postage is the BUYER`s responsibility and so proof of postage is recommended in case of loss. Refunds will be given within 14 days of receipt of the returned goods. Please note that these rights do NOT apply to custom-made, bespoke or personalised items unless the items are faulty or damaged.
Non delivery of items
I usually allow up to 4 weeks for UK orders and 4-6 weeks for International orders before refunding for non-delivery. Please contact me if you have concerns about your item.
Read the Folksy Returns Policy.
