Meet the maker Elaine

Welcome to Ellie’s Treasures. I’ve had a passion for all things creative since I can remember, dabbling in this and that throughout my life. Everything made for Ellie’s Treasures is created by me and hand sewn with care. Ideas are sketched out first, thought through and altered before the materials are chosen, hand cut and then sewn with embellishments being added as the new item comes together. I feel there is something very lovely about an item made by hand - the notion that it’s unique and carefully finished and the knowledge that no two items will be exactly the same.

You can stay up to date with the comings and goings at Ellie's Treasures via my blog: http://elliestreasures.blogspot.com/

Shop Policies:

All sales are subject to UK and EU law.

Payment:

Through Paypal at time of sale please (unless you require postal insurance then please contact me before you pay). It's very easy and safe to set up an account but if you'd prefer not to do this, you may still use your credit or debit card to pay for goods through Paypal. Should you experience problems paying for a purchased item, please get in contact either through the Folksy "Contact the designer" button so I can try and help. Items not paid for within 24 hours of purchasing with no communication will be relisted.

UK Shipping:

Products are carefully wrapped and sent 1st class by Royal Mail and I obtain a Certificate of Posting for all packages. If you would prefer to pay for additional postal insurance please contact me before you pay so I may update the invoice with the additional cost.

Overseas Shipping:

Postage costings have been added to my listings for overseas purchases. Please be aware that any customs fees or taxes will need to be paid by you.

I am keen to recycle and will re-use padded bags for mailing goods should they be available. If you'd prefer an unused padded bag please let me know at time of sale.

Returns:

Please remember all items are handmade and individual and I try to give as good a description with clear photos for each product. Please bear in mind that at times it can be extremely difficult to show the exact colours of an item through photos and computer screens seem to vary in how they display colours too.

If you are not completely happy with your new purchase, please contact me within 14 days of receiving the item(s) and I'll offer a full refund once I've safely received the item(s) back (return postage to be paid by you unless the item is faulty). The item(s) will need to be in original, unused condition and with all packaging. This policy does not include customer commissions which are non refundable.

Special Commissions:

I am more than happy to make something to your requirements and will liaise with you at every step.

Queries:

Please message me with any queries, however small, as customer service is top of my list.

** Please remember little bits and children sadly don't go together. Items available at Ellie's Treasures may contain small parts so please exercise caution when purchasing for or giving to young ones. **

All goods available to purchase in my shop or shown on my blog or elsewhere under the Ellie's Treasures (based in the UK) name are © Ellie's Treasures 2009-2016.

Thank you for reading. Elaine