I'm still around, but busy in the background! You can still find me on social media channels - @elliestreasures.

Unique sewn treasures.

Drawing on my love of colour and texture, Ellie’s Treasures, launched on Folksy in November 2009, is all about designing and hand sewing tactile mixed media items for my customers to enjoy and treasure. Each item of jewellery, accessory and artwork is totally unique with time spent compiling each piece using fabric, felt, charms and pretty embellishments before stitching by hand to produce one of a kind items. With a growing concern for the environment, I aim to use as many recycled, upcycled and donated materials as I can when designing each product. Commissions are very welcome should you wish for a truly personal item.

Based on the borders of three fabulous counties, my work is inspired by hares darting across the Lincolnshire Fens, beautiful architecture of Cambridgeshire towns and the rugged beauty of the Norfolk coastline.

SHOP POLICIES:
Payment:
Through Paypal or Stripe at time of sale please (if you require postal tracking then please contact me before you pay). Items not paid for within 24 hours of purchasing with no communication will be relisted.

Shipping:
Ready made items are normally mailed (1st class UK, air-mail overseas) the next day and certainly within 3 working days. Saturday and Sunday orders are usually mailed on the Monday and orders placed during seasonal or bank holidays are mailed the next working day. A confirmation email from Folksy and/or myself will inform you that your order is on its way. Delivery within the UK can take between 1 and 5 days, to Europe between 3 and 15 days, to the North America between 5 and 30 days and elsewhere between 7 and 30 days. Overseas buyers are responsible for any customs and import fees that may apply. If you are unsure of the fees that may be levied, please check your country’s import policy before purchasing.

Commission items will be dispatched once sewn, approved and purchased – please allow extra time for this.

Please see "Coronavirus" below for current information.

Coronavirus:
Ellie’s Treasures is still open with no delay in popping orders in the post (although deliveries may take a little longer to arrive). I am very happy to gift wrap your purchase and add a personal note should you wish to send an item directly to a recipient, just let me know the details in a message at checkout and ensure the correct name and address has been entered.

Overseas orders: if I am unable to post to a particular country due to closed borders I will get in contact with you to see how you would like to proceed and, if you wish, can cancel your order and provide a full refund.

Returns:
All items are handmade and individual and I try to give as good a description with clear photos for each product, however, at times it can be extremely difficult to show the exact colours of an item through photos and computer screens vary in how they display colours too.

If you are not completely happy with your new purchase, please contact me within 14 days of receiving the item(s) and return the item(s) within 30 days of first receiving the purchase. A full refund will be issued once I've safely received the item(s) back (return postage to be paid by you unless the item is faulty). The item(s) will need to be in original, unused condition and with all packaging. This policy does not include commission items which are non refundable.

Care instructions:
Metal charms are a zinc alloy composition and I endeavour to source lead, nickel and often cadmium free charms from reliable suppliers .It is best to store items with silver coloured metal charms away from humid conditions to avoid tarnishing. However, a gentle rub with white toothpaste, removing any residue with a damp cloth, can restore a tarnished charm in no time.

Queries:
Customer service is really important to me, please send me a message should you have any queries about purchasing, payment, commissions or after sales issues.

Props shown in product photographs are not included in the sale (the pretty spiral bound notebook used in many of my shots was purchased from Lincolnshire based small business, "Spare Time by Helena").

Please remember little bits and children sadly don't go together. Items available at Ellie's Treasures may contain small parts so please exercise caution when purchasing for or giving to young ones.

All sales are subject to UK and EU law.

All goods available to purchase in my shop or shown on my blog or elsewhere under the Ellie's Treasures (based in the UK) name are © Ellie's Treasures 2009-2020.

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