Meet the maker Jacqueline Austen

Creating Jewellery and working with Gemstones and precious metals is my passion. I have been making jewellery for a few years now - in fact my first piece was made for my sister when I was just a teenager. She still has it and wears it!!!

I had been making pieces for family and friends who encouraged me to expand my hobby into a business.

I now sell at craft fairs, at private functions, to individuals and on the internet.

I get my inspiration from the beauty of nature and the stones themselves and have often designed a piece mentally, just on the first inspection of a focal pendant stone or faceted gem.

I love making, designing and creating. Luckily I have a very understanding husband who lets me devote so much time to it!

I hope you will enjoy my creations as much as I do.

Jacqueline x
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CUSTOMISING YOUR JEWELLERY ORDER AND RE-SIZING OF RINGS

Please note, the service of altering stock jewellery items purchased, will incur additional costs which will be added to your order. Re-sizing of stock rings: The process of re-sizing rings set with gemstones does carry an element of risk. The stones have to be removed from the settings before re-sizing and then re-set. This process could potentially damage the stones. This is a rare event, but buyers should be aware. This service will incur a minimum charge of £15 per order.

PAYMENTS:
Payments are to be made by paypal only within 7 days of purchase.
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SHIPPING:
UK Postage will be via Recorded Delivery as standard.

UK customers can upgrade to Next Day Special Delivery which will include insurance against loss in the post. Please ask for prices.

(Please note that Recorded Delivery does not insure against loss of jewellery)

PLEASE NOTE - I can not be held responsible for any delay, loss or damage in the post. I always obtain proof of postage. Refunds will be given against such losses under DSR Regulations

OVERSEAS CUSTOMERS:

Shipping to Overseas destinations will be be by Airsure Small Packet Rate. If you require special delivery please contact me for details and prices for shipping to your country. Unfortunately, parcels sent overseas are not covered by insurance.

PLEASE NOTE - I can not be held responsible for any delay, loss or damage in the post. I always obtain proof of postage. I am also not responsible for any additional tax or Customs duties your country may add. Please check with your authorities for details before purchase.

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RETURNS:

Under DSR regulations, you may cancel your order after 7 days of receiving the goods. A full refund will be given. Goods must be returned in good order with the original packaging. You must inform me of the return before postage. You have a responsibility to ensure the goods are kept in good order whilst in your possession and that they are returned safely and securely. Please return all goods within 10 days of receipt.

I accept returns within 14 days if the item is faulty.

You must contact me in the first instance to arrange the return.

All return postal fees for faulty goods will be refunded.

The return address is:

6 Thorneley Road,
Kingsclere,
Newbury,
Berkshire
RG20 5RP
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EXCHANGES:

I do accept exchanges, but the original item must be returned to me in good order within 7 days of receiving the goods. The original packaging must also be returned.

You MUST contact me in the first instance to arrange the return.