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Buying from me
All creations are handcrafted exclusively by Milena Willmann. Milena has been hand making jewellery for many years and enjoys designing and creating beautiful jewellery pieces.
Created using very delicate and fine pieces, Milena uses only the best quality sterling silver and silver plated wire.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Payment
We can only accept PayPal payments at this moment.
Shipping
1 . Dispatch time - All items,except custom orders, are shipped within 2 - 5 business days of the day of purchase.
Some custom orders may take a little longer, depending on the case.
2. Shipping info
I ship worldwide from UK and the time for delivery outside Europe is usually about 10 - 15 business days and in Europe usually 7-10 business days.
Please keep in mind that I am not responsible for the time the parcel will be held in customs. Guaranteed delivery dates for overseas orders are not available as they are subject to customs clearance in the destination country.
***Packages sent to AUSTRALIA may take a month to arrive sometimes.
***We will not refund money if you did not read the shipping information and did not receive the item by the time you needed it. It is responsibility of the buyer to get informed of all the shipping periods.
Items are being sent with UK Post and you will get it delivered by your local Postal service.
***Please note that delivery takes longer before Christmas and I am not responsible if the purchase do not arrive at time!
3. Items are shipped to your FOLKSY Address. Please make sure it is correct. If not, please let me know as soon as possible.
4. Please note that we will not refund if the package gets lost by the post office in your country. If they delay the delivery and you miss the occasion you need it for, it is not our fault and we will not accept a return. This is an issue that you will need to solve with your local postal service provider.
Refunds and Exchanges
Depending on the case, returns can be made sometimes, after we have discussed the case. Package must be shipped back to me within 3 - 5 business days of receiving it, with items placed back into any interior packaging in which they were initially wrapped in.
Please contact me before returning!
CUSTOM ORDERS made especially for you and personazlized items (with names inside) are not refundable or exchangeable.
Additional Policies and FAQs
Business days means Monday - Friday and does not include Holidays.
Even if in your country Saturday is a business day, it is considered not a business day in the most part of the world.
Seller Information
All creations are handcrafted exclusively by Milena Willmann. Milena has been hand making jewellery for many years and enjoys designing and creating beautiful jewellery pieces.
tel. 0044 07720316878
Read the Folksy Returns Policy.
