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Buying from me
Sending Christmas Wishes to all you Lovely Customers! Royal Mail's recommended last shipping dates for Christmas are Wednesday 19th December! Orders need to be in by Tuesday 18th to be sent in time.
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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads
Returns and exchange details
--Victoria's Happiness Guarantee--
Please let me know if you are not satisfied with your purchase for any reason - I want you to love what you order and I will try to make things right.
If you love it but there is a flaw that has somehow slipped by us, please take a photo and email it to us, and we will provide a replacement at no cost.
Please note that customised prints/cards are not refundable unless they arrive damaged.
Be aware that computer monitors differ slightly in colour representation, and the colours you see could be slightly different in person. As my work is hand crafted, I do check each order thoroughly before I dispatch.
Read the Folksy Returns Policy.
