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We make all sorts of different unique and individual objects for you to treasure in your home. Everything we sell is made from upcycled and 'found' items and there are never two exactly the same. 100% handmade in the sleepy British countryside.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If for any reason you are unhappy with the goods please contact us by email before you return them. We will give you a returns number to put on the outside of the parcel and we will refund you when we get the goods back. The goods must be in the condition that you received them, not used and in their original packaging. If you wish to cancel using this right, you need to inform us by email within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
If we send you the wrong item or the item we send you is faulty we will correct the error as soon as possible. Please email us first before returning the goods so that we can give you a return code to put on the outside of the parcel. We will refund the postage costs when the error is ours. The goods must be in the condition that you received them, not used and in their original packaging.
We follow to the Distance Selling Regulations, which are designed to safeguard you when buying items via post, telephone or on the Internet. You have the legal right to cancel your order for most items within 7 working days of receiving the goods. However, this right does not apply to certain items such as personalised products or special orders . If you wish to cancel using this right, you need to inform us by email within 7 working days starting the day after you received the goods. You must take reasonable care of the goods and immediately return them to us at your expense. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.
Read the Folksy Returns Policy.
