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Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

If you have requested a custom design or personalised item, the maker is not obliged to offer either refunds or exchanges should you change your mind about the item.

Read the Folksy Returns Policy.