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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
When it eventually arrived the locket was as expected however it was listed on Etsy at a considerably cheaper price I was told it was no longer available but when I ordered via Folksy it was available at a much higher price