“Retro nostalgia re-imagined as contemporary gifts and artwork”
I Rebecca Coughlan am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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All of my designs are drawn by hand and most using good old retro pen and paper... My products range from stickers, jewellery, colouring books and greetings cards to upcycled retro homewear. I also draw custom pieces, so if you have a deep seated love for your husband, hamster or home and want a reminder of how unique they are get in touch!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Perishable products (like food or flowers)
Digital downloads
Intimate items (for health/hygiene reasons)
Returns and exchange details
I hope that you will love any item that is purchased from my shop and I that never need to refund or exchange any item, but should you need to please do contact me if you have any problems with your order and I will always do my best to solve any issues.
I will exchange or refund any items that arrive damaged or defective due to a mistake on my part. In the event of damages and losses in the delivery process you can claim up to £20 compensation directly from Royal Mail. Order cancellations and refunds on unwanted items will only be given in extreme circumstances and when the original product is returned unused and in the original packaging.
If returning a product to us please retain proof of postage, as we cannot be responsible for returned goods being lost on their way to us.
