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Buying from me
Each item is made to order. Our standard lead time is 2 - 3 weeks, however, during peak season: May - Sept & Nov - Dec, lead times can be up to 4 weeks for big items. Large items are sent with an economy bulky goods delivery service - up to 5 working days to deliver. For smaller items we use couriers such as FedEx, Evri & Yodel: 3 - 5 working days.We currently only deliver to mainland UK, cannot deliver to: N.Ireland, Highlands, Islands, Some Scottish postcodes (please ask if unsure).
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Read the Folksy Returns Policy.
