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Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Firstly get in touch, talk to me.

If for any reason you are not happy with your purchase and wish to return it, please notify Ovo Bloom. - Helen Wilde by email (ovobloom@yahoo.com) within 21 days of receipt and return your order within a further 21 days. Your order should be returned in the original packaging. It is advisable that returned items are sent using ‘special delivery’ or 'tracked' so they are insured on the way, as you will be responsible for any items lost in transit. You will be refunded (less postage costs) within 7 days of Helen receiving your return. Please note, you are responsible for any postage costs incurred in returning or exchanging items.

Cancellations

If your order has been dispatched, please follow the returns policy procedure outline above.

Commissioned items or items made to a specific size cannot be cancelled once payment has been received unless Helen has given written consent. In this case please get in touch to be advised on the order status and the possibility of an order cancellation.

Read the Folksy Returns Policy.