“Handcrafted gifts and personlised items for you and the ones you love”
I oothatsnice am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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I love creating items from beautiful fabrics and gorgeous colours. All my items are made with great attention to detail and I am passionate about my customers being happy.
All items will be posted by second class tracked either by Royal Mail or Evri
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Great care is taken to ensure my customers are happy with their purchases. However, in the unlikely event that you are unhappy with your item, it may be returned for a full refund within 14 days of receipt (unused, in saleable condition, and in the original packaging). Please notify me by email within 14 days of receiving your order to qualify for your refund. Please don't return anything before notifying me first.
If a personalised/customised item, then this cannot be returned, so please ensure when ordering, that all relevant information has been provided.
Cost of return postage will not be refunded to you. If an item is returned to me unpaid for then I will not be able to accept it. Recorded or special delivery is advisable and original packaging must be used.
Any questions, please don't hesitate to contact me.
