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Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
As our items are created on demand based on your specifications as entered on purchase we do not allow returns unless the item is defective. Please take extra care when entering the details for your order as creation is automated and changes cannot be made after the order has been submitted.
Read the Folksy Returns Policy.
