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Buying from me
As a Professional Musician, throughout my travels around the globe, I have always had a passion for any jewellery that has a "Musical Theme".
This obsession led to the creation of "Musical Jewellery Online" and my goal is to offer you options to tailor your jewellery to create an individual piece tailored just for you!
I am based between UK and the glorious island of Tenerife, so orders are shipped from whichever destination my saxophone takes me!.....
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Returns and Refunds
Please note that whilst I am sure that you will be truly delighted with your purchases from Music Jewellery online, I am unable to accept returns on Bespoke Personalised orders. An exception to this would be if I have not supplied the item you ordered so please make sure you have ordered correctly before contacting me. Music Jewellery Online cannot be held responsible for customers not following instructions correctly ie, not checking orders or mis-spelling personalised orders. Due to hygiene reasons we regret we are unable to accept returns on earrings.
All items will be carefully checked before despatch and packaged carefully but in the unlikely event of damage in transit Please contact me to obtain a return number and address and we will arrange to send a replacement item to you.
We regret we are cannot cover return postage costs for items returned that are non faulty.
What to Expect when you receive your items:
Your item will be dispatched with care. Music Jewellery Online cannot be held responsible for any damage or excessive wear caused to the items.
It is always advisable to remove your jewellery before manual or physical activity and before showering or swimming.
Many of our items are 316L surgical stainless steel which is known for its durability and anti corrosion properties.
Items that are not316L grade stainless steel will be marked as fashion alloy
Please bear in mind that items which come into contact with other jewellery such as other charms on bracelets, or keys on key rings may have a mattifying effect on some charms.
** Due to some s item being crafted by hand, there may be slight 'colour variations' however these will not be at a detriment to the item and all add to the unique and handmade feel of the items.
Thank you for noting our Terms and Conditions and we trust you will enjoy your "Musical Jewellery"
I do ask that you contact me with any problems before leaving negative comments especially on sites such as Ebay as generally I find most problems can be easily resolved by communication and I strive to offer you a 100% service that you will remember!
Read the Folksy Returns Policy.
