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Buying from me
We are a husband and wife team designing, making and upholstering furniture and matching furnishings in Cornwall.
We can also design and build a completely bespoke product just for you! Any area of your home may need something different that you just can't find anywhere else, please get in contact. With a short brief and some measurements, we can create something that will perfectly suit your room.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
RETURN AND REFUND POLICY
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we don't offer refunds or exchanges on bespoke made-to-order items. For more information on our return policy, please contact us via the contact form at www.knotjustplanewood.co.uk or our customer support team at info@knotjustplanewood.co.uk
Returns
You have the right to return and receive a refund if the Product is defective and not as described. If the Products we deliver to you are defective or are not as described on our Website, you should contact us and report such defect or misdescription as soon as possible (we ask that this is within 14 days from delivery of the Products and if possible we ask that you send us a photograph as evidence of the defective or misdescribed Product - this will assist in processing your refund or replacement quickly).
Refunds will not be offered if the defect was caused by your own actions, such as product abuse. All returns for defective items must be postmarked within 14 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If the period of 14 days has elapsed since the purchase, we can't, unfortunately, offer you a refund.
Return process
To return an item, place the item securely in its original packaging and delivery box. For delivery address please contact us via the contact form at www.knotjustplanewood.co.uk.
Refund requirements
The following criteria must be met to qualify for a refund:
Product is defective
Product is not as described
Product must be unopened
Product must be in original packaging
Product must be unused
Product must not be damaged
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Shipping items
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
We will communicate to buyers our address where to send the products back where a return is accepted by us. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will refund the shipping costs if the item returned is defective or faulty.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy or get other assistance with your purchases, you may do so via the contact form on our website or contact our customer support team at info@knotjustplanewood.co.uk.
Revision Date
This Refund Policy was last updated on 31 January 2022 ("Revision Date"). If you were a user before the Revision Date, it replaces the existing Refund Policy.
Read the Folksy Returns Policy.
