“Welcome to my shop! Each item has been designed, sculpted and produced with love, care & attention to detail by...just me!”
I, Kirsty Armstrong Kenny, am the data-controller of your personal information as it relates to my shop.
When you place an order with me I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
I've been a sculptor for 30 years, and I’ve worked for various figurine manufacturers. Now, I design & produce my own intricately detailed animal sculptures, wall plaques, boxes and brooches, and also accept commissions. They are all created in my workshop in Cumbria, UK.
Orders are dispatched as quickly as possible, and I'll email you once it's been dispatched.
Finally, please note that the price shown... is the price.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You can cancel the order and get a refund (minus the original postage costs) within 14 days of receipt provided the item has not been used or marked. You are responsible for the cost of the return postage and proof of posting must be obtained, retained and produced if required. Faulty items can be returned for a full refund within six months of payment being made.