“Handmade unique gorgeous jewellery made for you:-) If you can't find what your looking for contact me with your special request. Hannah.x”
I jewellcollect am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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My name is Hannah and I hand make all things jewellery. Showcasing the essentials in handmade silver and gold jewellery design. If you are looking for something for yourself to a gift for that special someone, Hannah Stockham Jewellery is here to cater for that experience;-)
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
#Order processing times!
Delivery times start from the time the order has been complete. All order lead times can be found on the item/s description page.
Items in stock -
Posted/dispatched within 2 - 3 working days of receiving your order or payment.
All 'Handmade to Order' items –
Handmade item/s have different time scales and can take up to one, two or three weeks before its time to be delivered. The time scale depends on the process to make the item and how busy the workshop is ;-) Please view the item/s to be purchased to check on the order time before its ready to be posted.
Worldwide express delivery is available! Please make contact to enquire if an item can be made and posted before the lead time suggested. I will always make every effort to complete an order early if possible ;-)
#Estimated delivery times once posted!
UK Delivery
Special delivery – Next day delivery! To be signed on delivery (purchases over £100)
Or
First class recorded delivery – 1-2 days delivery! To be signed on delivery (purchases over £100)
Outside the UK - WORLDWIDE
Airmail/Airsure – Insured, tracked and signed! (Working days do not include the weekend)
America and Canada – 5-8 working days
Australia – 6-11 working days
Europe – 3-5 working days
Notice to EU country customers - From the 13th December 24 new EU regulations regarding products sold under GPSR (jewellery included) require strict documentation. Until I have a better understanding and more clear instructions how to navigate this I am currently no longer taking orders from EU countries sadly.
#CUSTOM AND IMPORT TAXES
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Custom and import tax can be as high as 25% on top of what you have already paid! Please check before you purchase the item if 'Custom and Import Taxes' applies to you in your country when receiving purchased goods from the UK.
#Returns
In the unlikely event that you receive an item that is not correct to what was described or ordered, I am happy to repair it, replace it or refund your payment.
#Only applies to Items purchased that are in stock and not customised or personalised - Refunds or exchanges are accepted within 14 days of receipt provided that the items are in their original condition, unworn and unused.
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Please make contact before the item/s are returned back as I will need to advise on posting back depending on where in the world you are. Custom tax is applied to items coming into the UK from outside the EU!
#Items that are purchased by 'Handmade to order' or ‘customised and personalised’ – This type of purchase cannot be refunded (unless damaged on delivery) but can be altered! Please contact me to discuss your options on the item/s purchased!
