***CHRISTMAS 2015 - All orders over the Christmas holidays will not ship until week beginning 4th January 2016*** Many of my items are made to order so will take the 3-5 working days quoted. Please contact me if you have a date deadline to meet. All items are made & designed by me.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Hand-stamped personalized items with dates/quotes of your choosing cannot be returned or refunded if the details/size are incorrect unless it is a stamping error I have made. Please ensure the text you send me & any sizes are correct on purchase as this cannot be rectified afterwards. This is in line with the EU Consumer Directive June 2014.