I Alison am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
If you have any concerns about your personal data, please contact support@folksy.co.uk.
In addition to my own privacy policy, if you pay for your order with Paypal, your data will be protected by PayPal's privacy policy.
If you pay directly by card on Folksy, your personal data is protected by Stripe's Privacy Policy, which you can read here.
You can read Folksy's privacy policy here.
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Hi, Welcome to frutejuce handmade. I make a selection of items, which is driven by my interest at the time. These include PDF patterns, felt items, fabric bags and purses and freemotion funky baby vests. If you want to get to know me better visit me via the links below. I am always at home for visitors.
www.instagram.com/frutejuce
https://www.youtube.com/@FrutejuceHandmade
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you receive an item that you no longer want please contact me and let me know. You can post back to me at your cost and I will make a refund for the item via paypal once I have received the item back in original good, clean condition. But I do ask that you send it insured as I will only refund once it has reached me. Remember communication is what it's all about, if you have any questions please email me, I will do my best to answer any you may have. Any problems, equally email me and I will do my best to sort things out.
Please note I do not give refunds on custom items that are not re-sellable, for example my personalised cards or items with custom fabrics as I will not be able to resell these items.
