“Quality Handmade Dolls House Fireplaces & Accessories”
I Chris Brooking am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Simply means you will get a handmade quality product that features superb detailing and realism you would not get from manufactured mass produced items. Each item is made to order in my workshop using mostly recycled materials and basic craft tools. Some items of furniture are assembled from kits.
The Fireplaces normally will take 2 -3 weeks to make. Other items, the times will vary
Processing time is clearly shown in each listing ( this does not include the shipping time )
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Customer satisfaction is extremely important to me so please contact me if you have any concerns before or after your purchase.
If, for any reason, you are not completely satisfied with your purchase, or it does not quite suit your requirements i am happy to refund on return, it must however be returned in its original condition within 14 days.